FAQs

At Luminéva, product safety and efficacy are our top priorities. All our products undergo rigorous testing to ensure they are safe for use on all skin types. Our formulations are free from harmful ingredients such as parabens, silicones, mineral oils, phthalates, formaldehyde, SLS & SLES, synthetic fragrances, and denatured alcohols. Instead, we focus on using high-quality, scientifically-backed ingredients that promote skin health and address various skin concerns. For more details on specific ingredients, please check our product pages.

All the products under Luminéva Vitalité Series are stamped with expiration dates, valid for 3 years from the manufacturing date and a 12-month period after opening (PAO). These products are stored in tinted glass bottles with a pump dispensing system, minimizing air exposure, and ensuring product freshness over time.

Yes, the packaging for all products under Luminéva is designed with sustainability in mind. The glass bottles and paper boxes are recyclable, contributing to environmental responsibility.

The Luminéva Vitalité Series is formulated with copolymers and polymers that are non-microplastic and inherently ultimately biodegradable. This makes the products completely biodegradable without any microplastics.

We offer a 10% discount on your first order when you subscribe to our bi-monthly newsletter. Additionally, we provide free shipping for orders over S$250. Future promotions and discounts will be displayed on our home page announcement banner and included in our bi-monthly newsletter. Some discounts are applied automatically, while others need to be entered at checkout.

Browse our catalogue, add items to your cart, proceed to checkout, enter your shipping and payment information, review your order, and complete the purchase. You will receive an order confirmation email once your order is placed.

We accept major credit and debit cards (Mastercard, Visa, American Express, UnionPay), Apple Pay, and Google Pay.

We offer DHL Express shipping for all orders, ensuring fast and reliable delivery. Shipping rates vary based on your location. Free shipping is available for orders over S$250.

After placing your order, you'll receive a confirmation email with a tracking number.

Yes, we offer DHL Express international shipping. Rates and delivery times vary by location. Free shipping is available for international orders over S$250. We currently ship to Singapore, Malaysia, and India. We will be expanding our shipping footprint in the near future. If you are interested in our products but are not located in these regions, please write to our customer support team.

DHL Express shipping typically takes 3-7 business days, depending on your location. Our processing time is 1-2 business days. Delivery times may vary during peak periods.

All orders are shipped via DHL Express, ensuring expedited delivery.

If you're not satisfied with your purchase, you can return unused, unopened items in their original packaging within 15 days of purchase. Contact customer support to initiate the return process. Return shipping costs are the customer's responsibility unless the return is due to our error.

Contact customer support within 7 days with photos of the damaged item or details of the incorrect item. We'll arrange for a replacement and provide return instructions if needed.

You can modify or cancel your order before it has been processed and shipped. Contact customer support as soon as possible with your order details. Once processed, orders fall under our return policy.

We are excited to announce that we are currently developing an account management feature for our website. This will allow you to create and manage your personal account, track orders, and save your preferences. Stay tuned for updates as we work to enhance your shopping experience. We appreciate your patience and look forward to bringing you this new feature in the near future.

We are currently working on implementing rewards and loyalty programs. Stay tuned for updates on our progress and launch.

Currently, we do not offer gift wrapping or special packaging services. We appreciate your understanding as we work to improve our offerings.

You can reach our customer support team by emailing us at
hello@lumineva.com. We're here to help with any questions or concerns you may
have.

Our customer support team is available Monday to Friday, from 9 AM to 6 PM (SGT). We strive to respond to all inquiries within 24 hours.